This is our first “Partner Showcase” post (of what we hope to be many), where we invite our partners to contribute to the DC Blog. This post is from Luke Steckler at eOne SmartConnect, which is one of our go-to integration tools for Dynamics 365.

Enter Luke…

It’s a question we receive 20 times a day.  Can you sync data between Dynamics 365 Field Service and Business Central? Can you integrate Concur and GP? Can you integrate D365 Sales, Shopify, and Business Central? Can you connect different API’s and NAV/Business Central? There are so many unique scenarios we hear, and most often the out-of-the-box tools just don’t cut it. I’ll touch on some of the reasons why you may want to consider a trusted integration tool, like SmartConnect, below:

Duplicate data entry. 

Employees waste a lot of time on repetitive tasks… entering checks, updating items in different systems, updating addresses and vendors, or correcting data in an excel sheet and then having to copy and paste it into another system. With SmartConnect, you can update data in one system and automatically transform data in another. If you like working in Excel, there is an Excel Add-in tool included with SmartConnect allowing you to push in data from any spreadsheet with the click of a button. This leaves extra time for your staff to do more meaningful tasks and greatly reduces the risks of human error.


Companies move systems and when they do, it’s very important you move the right data. SmartConnect can connect to almost all existing systems, even legacy, homegrown platforms, making it easier to migrate data than having to do everything through flat files or manual entry.


Nowadays, it’s so easy to setup new applications to help your business run more efficiently. Once you do, how do you integrate them with your core CRM and ERP platforms? For example, how do you get Zendesk tickets to update D365 Customer Engagement and have the customer information show in Business Central so you can invoice them accordingly? How do you connect your e-commerce site, marketing automation platform or expense-tracking system? Integrations are critical for businesses to survive. Don’t let your business die because you have data (inventory, transactions, financials, etc.) sitting in one system that can’t communicate with your other key systems and processes.


A lot of integrations happen in the background without anyone seeing them. These may be real-time integrations or even ones running on a set schedule with specific criteria. Automating your processes greatly reduces the need for manual entry saving your organization time and money.

Error handling. 

No data is perfect and no matter how well integrations are built, eventually there will be errors. SmartConnect has the best error handling around. An intuitive screen shows you the error with the ability to re-run the record(s) that failed, right within the error processing screen. Status alerts can also be emailed or permanently recorded for later reference. Over 6,000 companies in countries all over the world, trust SmartConnect to power their businesses every day. Whether you have simple or complex integration needs, make sure to check out SmartConnect! # # # Thanks Luke! If you’re interested in learning more about SmartConnect, click here to get in touch with one of our solution architects for a free consultation.