is very committed to the success of the SMB market and professional development. We are excited to welcome Shawn Dorward to the leadership team. As Practice Manager, SMB Delivery & Strategy, Shawn brings 20 years of ERP and Microsoft expertise spanning numerous applications. In fact, you may have already heard of him as a two-time recipient of the GPUG Granite Award and a GPUG All-Star Award winner. In addition to his technical expertise, Shawn is a schooled accountant with many years of experience across a variety of industries in the for-profit and not-for-profit sectors. He will partner with David Gersten, Practice Manager, SMB Sales & Strategy, to develop strategy, implement best practices and ensure customers receive the highest quality of service. In addition, each will have individual responsibilities—David will lead customer engagement and Shawn will support customers and the internal delivery team with best practices and guidance for SMB business applications. Professional development is critical to offering our customers the best solutions possible, across all platforms. Shawn is a vital part of our ongoing commitment to be invested in our customers’ future, prepared for any challenge they have and held mutually accountable through every step of the relationship. Shawn is also excited to join the DC group, “The entire team is passionate about customer success across the Dynamics 365 ecosystem and I am super excited to join the team! David and I share a sincere passion for Dynamics GP and Business Central and, together, we strive to exceed expectations when providing services to our customers who partner with us for their ERP investment.”

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  Shawn Dorward Joins Leadership Team to Expand Support and Partner Services for Microsoft SMB Customers Come meet Shawn and David in person, along with other leaders from, in Booth 936 at User Group Summit in October. The team will be sharing their knowledge and expertise on a variety of Microsoft applications and advanced topics including, Dynamics 365, Dynamics GP, Dynamics NAV, HoloLens, connected field services, IoT and much more. Join us in welcoming Shawn to the family and if you get a moment, be sure to check out his website packed with tips and tricks for Dynamics and Office!