New year 2021

2020 was full of obstacles, challenges, and disruptive changes that brought the human factor into the business equation. We embraced remote and socially distanced options for communicating, meeting, and learning across all aspects of life including individual, family, and work. Employees, colleagues, friends, and loved ones had to adopt new ways of working and living. Our way of life was disrupted and changed, necessitating new ways to work and live.

In 2020 we were forced to do things differently. As a result, many of us turned to technology. We assessed and deployed technology faster than ever to enable remote work and group collaboration. We did it –Celebrate!

If you are like me then you are welcoming 2021 with gratitude and optimism. Gratitude that we made it thru a rough patch and Optimism for growth and exciting opportunities that are just around the corner. When thinking about your direction (personal, family, business), it helps to consciously “Let Go” of the old and welcome the new. Take a deep breath, recite the Serenity Prayer, and with a deep breath of gratitude — let 2020 go. Now, let’s look forward to 2021.

As a quick reference here are the Top 21 books from Positive Psychology about goal setting. For me, having a goal mindset helps focus my intentions and it brings alignment from others and the universe to get results. Break your goals down quarterly and review them monthly. If you haven’t done it yet, take a minute now and jot down your goals and aspirations for 2021. If you are stuck, here are a few suggestions to get you started:
• Be on-purpose: Take lessons learned from 2020 and refine your business direction. Embrace the Human aspect and see how you can do better for your team, so they can do better for your customers.
• Actionable Insights: Create a dashboard that shows 6 key metrics to run your business in 1 place with PowerBI
• Cut Costs – Optimize 1 or 2 clunky business processes with a new Business Process Flow or Power Automate
• New Normal: Consider improving efficiency and collaboration by rolling out Teams
• Improve Productivity: Deploy AI into your organization to improve Sales effectiveness with Dynamics 365 Sales Insights.

As your digital partner of choice, we welcome the opportunity to talk with you, to be of service, better understand your business, and help guide and support you on your Digital Transformation journey. My mantra for 2021 is “Be Human, show Gratitude, and get Creative” – those are the three things that are driving me for 2021. I look forward to speaking with each and every one of you.

Ryan Redmond, Customer Engagement Practice Manager –

News You Should Know 

News you should know

#MSDyn365FO:  Microsoft added a bunch of troubleshooting for finance and ops to the docs site. Find out more here.

#MSDyn365CE: Check out the overview for the new Sales Insights feature here.

#MSDynGP: GP 2016 mainstream support expires this year. Plan your upgrade today! Contact us

#MSDyn365BC: New Feature Alert!  Use shortcut dimensions in G/L entries for financial reporting – learn more by clicking here

#PowerPlatform: Follow the #PowerBI blog to learn about the new features every month. 

#Microsoft365: Learn how to send your availability for a meeting in Outlook here.

If you have any questions or would like to have a discussion with us about any of the topics above, please reach out to your Practice Manager, or fill out the Contact Us form.

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DC Blog Roundup

Aligning Processes, Systems, and Customers: Ryan Redmond Steps Up

Ryan Redmond,

We are excited to announce that Ryan Redmond has officially joined DC as our new #MSDyn365CE Practice Manager! With a niche in understanding customers and how their systems can help their customer engagement, we are so happy to welcome Ryan to the team! welcomes John Kirsch


JK Intro Image

The SMB Team (Dynamics GP, Business Central, and Dynamics NAV) is excited to announce our newest team member, John Kirsch.

Training:  An Afterthought or the Most Important Element?  10 Tips to Make Your Customer Engagement Implementation a Success


While technical skills are, of course, the key to success in consulting, another is to be able to translate those technical aspects into a user-friendly, sticky format.

Microsoft Teams Templates – Simplifies Repetitive Setup Tasks

Microsoft started rolling out a new feature that allows users to deploy new teams based upon pre-defined templates. Learn more about this new feature here.


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