The most interesting thing with the HoloLens 2 devices that we’ve sold is, that no matter the industry, the type of use cases seem to be pretty similar.  Here are 3 of the top field-tested use cases we have heard from users.

COVID-19 travel alternatives for industrial equipment manufacturers

Due to the COVID-19 pandemic, people have been limited from traveling (especially to different countries) since March of 2020.  Even though your employees cannot or will not travel on-site to help with installation or service, your customers are likely still buying your products.  To help bridge this gap, people have been shipping HoloLens devices to THEIR customers and allowing them to use Remote Assist to get in touch with their employees.  Instead of expensive and difficult travel to a job site for commissioning or start-up work, your customers can be walked through complex tasks by your employees on a hands-free and rugged device.  If you’re on a job site where hard hats are required there is even an accessory that allows a hard hat to attach to the device!

Experienced in office support for field personnel

Often in industrial equipment manufacturers, the company’s knowledge base is housed in its most experienced employees.  Unfortunately, as your company grows, it is difficult to scale these incredibly valuable resources.  To allow these more experienced employees to share their knowledge with their junior counterparts, companies have used HoloLens2 with Dynamics 365 Remote Assist to provide reinforcements for more junior resources out in the field.  In this use case, the junior resources each have a HoloLens 2 with Remote Assist and can use it to call back to the senior resources at the home office (or, these days, THEIR home office).  By limiting the need for the experienced team members to travel, you limit the cost and burden that falls on the experienced employees to skill up their colleagues.

New revenue stream

Many industrial equipment manufacturers with complex equipment sell their customers maintenance or service plans.  Imagine the value provided if you could give your customer a “bat phone” that they could quickly and easily use to reach the manufacturer’s experts. This would help them with service problems without customers needing to wait for an expert to come on-site and assist.  By including a device and a Remote Assist license as an upcharge in a service plan, you allow for a new stream of revenue for your company AND provide a modern and personal touch to your support plans.

Want to try one out?

We’ve heard from people that have already implemented or are planning on implementing solutions based on the above use cases for the HoloLens 2.  The market is new, and the device is cutting-edge technology.  We at can assist the operational team with using the device and the IT team with the management.  If your company could benefit from one of these options, let us know!