A six-year U.S. Navy veteran, Redmond once ran nuclear power systems aboard the USS Enterprise. He graduated cum laude from the University of Utah with a degree in mechanical engineering. As an entrepreneur, Redmond founded and operated Customer Dynamics to deliver Microsoft customer relationship management (CRM) solutions. He has also served as the director of CRM development for Lilly Software and the vice president of Alpine Systems’ technical services. From his Navy experience, through college, and his career, he enjoyed working with complex systems.
Today Ryan focuses on the customer side of solving complex challenges. Ryan leads a team of Consultants, Project Managers, and Developers who access, design, implement and support customer engagement software solutions.
After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I have found recurring themes on what makes some projects more successful than others. Through years of consulting at the school of hard knocks, I developed this approach by studying Lean Manufacturing…
After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I’ve found recurring themes on what makes some projects more successful than others. For this blog, I’ll use the newer term Customer Engagement (“CE”) to refer to any CRM or CE system…
If you have been around Microsoft for more than about 15 minutes, you already know that Software Licensing can be very confusing. In this article, I will try to simplify and compare the Microsoft Dynamics 365 Customer Engagement (“CE”) Sales License Types. To avoid any confusion, please note that Microsoft…
One of my favorite aspects of consulting is the constant challenge of a new requirement, especially when I get to learn something new. In this case, I was asked to set up a Customer Power Portal that would allow contacts to be assigned Tasks which they would update, upload documents…
COVID-19 has certainly shaken our world but if you are anything like me, you try to make the best of difficult situations whenever possible. In this case, I figured I might as well get some certifications lined up if I could manage it. Of course, that begs the question –…