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Supply Chain Automation – Let Business Central Lend a Helping Hand

At one stop in my accounting career, I was the controller at a hardwood flooring distributor. It was my first taste of inventory control and the etiquette of proper warehouse management. This was twenty years ago, way before automation and the strategic concept of supply chain management that we understand…

At one stop in my accounting career, I was the controller at a hardwood flooring distributor. It was my first taste of inventory control and the etiquette of proper warehouse management. This was twenty years ago, way before automation and the strategic concept of supply chain management that we understand…

3 Keys to Customer Engagement Success (Part 2)

After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I have found recurring themes on what makes some projects more successful than others.  Through years of consulting at the school of hard knocks, I developed this approach by studying Lean Manufacturing…

After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I have found recurring themes on what makes some projects more successful than others.  Through years of consulting at the school of hard knocks, I developed this approach by studying Lean Manufacturing…

Why should I setup Stock Keeping Units?

Not every BC /NAV client will utilize the Stock Keeping Units functionality within the software. Many clients are not aware of what the functionality does and how it might help their business. What are Stock Keeping Units? First of all, let’s explain what a Stock Keeping Unit (SKU) is in…

Not every BC /NAV client will utilize the Stock Keeping Units functionality within the software. Many clients are not aware of what the functionality does and how it might help their business. What are Stock Keeping Units? First of all, let’s explain what a Stock Keeping Unit (SKU) is in…

3 Keys to Customer Engagement Success (Part 1)

After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I’ve found recurring themes on what makes some projects more successful than others.  For this blog, I’ll use the newer term Customer Engagement (“CE”) to refer to any CRM or CE system…

After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I’ve found recurring themes on what makes some projects more successful than others.  For this blog, I’ll use the newer term Customer Engagement (“CE”) to refer to any CRM or CE system…

Exciting new features for Teams

It should come as no surprise that Microsoft Teams usage almost tripled during the COVID pandemic that struck the world. During this time, many companies were forced to find a way to continue in a socially distanced world. In steps, Microsoft Teams, A Microsoft 365 service included with all Microsoft…

It should come as no surprise that Microsoft Teams usage almost tripled during the COVID pandemic that struck the world. During this time, many companies were forced to find a way to continue in a socially distanced world. In steps, Microsoft Teams, A Microsoft 365 service included with all Microsoft…

Setting up support in Dynamics 365 for Finance and Operations

Are you looking for an easy way for your users to create support tickets with the IT staff?  Is your IT staff using Azure DevOps, but it’s too confusing to get your end-users into?  Do you not have ticketing software, but you have many remote users who need to raise…

Are you looking for an easy way for your users to create support tickets with the IT staff?  Is your IT staff using Azure DevOps, but it’s too confusing to get your end-users into?  Do you not have ticketing software, but you have many remote users who need to raise…

Who Has Two Thumbs and Is Highlighted on the New Website? THIS GUY!

IT Consulting firms grow their businesses using a variety of philosophies. Some of the go-to-market concepts I’ve encountered include: Ability to quickly scale and “throw bodies” at problems. Rapid training and development of junior resources. Specialization in a specific industry or application. Sell, sell, sell and hope it all works…

IT Consulting firms grow their businesses using a variety of philosophies. Some of the go-to-market concepts I’ve encountered include: Ability to quickly scale and “throw bodies” at problems. Rapid training and development of junior resources. Specialization in a specific industry or application. Sell, sell, sell and hope it all works…

Power Automate Adaptive Cards OR Happy Birthday, Kevin!

Our payroll provider, Gusto, sends out electronic birthday cards for sa.global employees. I’ve been terrible about signing them. Power Automate Desktop was highlighted at Ignite this week, so I figured I’d try some automation to do the signing for me! A Solution in Search of a Problem Power Automate is…

Our payroll provider, Gusto, sends out electronic birthday cards for sa.global employees. I’ve been terrible about signing them. Power Automate Desktop was highlighted at Ignite this week, so I figured I’d try some automation to do the signing for me! A Solution in Search of a Problem Power Automate is…

Microsoft 365 – Cloud Companions

sa.global tends to be an all-inclusive partner with Microsoft, but sometimes a 3rd party Cloud Companion needs to be invited to the Microsoft 365 party. I would like to welcome Exclaimer Cloud Signature & Acronis Cloud Backup to sa.global’s portfolio of Microsoft 365 products and services.   Exclaimer Cloud – Signatures for Microsoft 365  A common company branding problem is…

sa.global tends to be an all-inclusive partner with Microsoft, but sometimes a 3rd party Cloud Companion needs to be invited to the Microsoft 365 party. I would like to welcome Exclaimer Cloud Signature & Acronis Cloud Backup to sa.global’s portfolio of Microsoft 365 products and services.   Exclaimer Cloud – Signatures for Microsoft 365  A common company branding problem is…