After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I’ve found recurring themes on what makes some projects more successful than others. For this blog, I’ll use the newer term Customer Engagement (“CE”) to refer to any CRM or CE system…
3 Keys to Customer Engagement Success (Part 1)
Ryan Redmond | April 23, 2021
After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I’ve found recurring themes on what makes some projects more successful than others. For this blog, I’ll use the newer term Customer Engagement (“CE”) to refer to any CRM or CE system…